Frequently Asked Questions

Before Order has been Placed

What is BP Dollars?

These are rewards points you will earn for each order. It will accumulate in your Account, if you signup during checkout. In your account page, you can find how many BP dollars you have earned. You can redeem these points towards any future purchase

Do you offer Proofs?

Please check item’s description. If proof is provided, it will be mentioned there with steps to request proof.

How to place Custom Orders?

Please check each product’s description and customization tab to see how to customize that product.

How long will delivery take?

After order has been shipped out, it will take 2-5 business days to delivery within USA. It can take up 3-10 business days for international orders. Please check each item to find out item specific delivery dates.

What are my payment options?

We accept all major credit cards and paypal.

Do you ship internationally?

Yes, most items in our site can be shipped globally. Please check item’s description for details. If it’s not shipped globally, we will mention this in that product’s page.

Are duties included in Order?

Your order total does not include duties and brokerage fees associated with international shipment; you are responsible to pay these fees.

Will I receive Order Confirmation?

Yes, you will receive order confirmation after order has been placed. We will also contact you if there’s anything that needs to be discussed about your order.

After Order has been Placed

Will I receive shipping Tracking?

Yes, you will receive notification of how your order proceeds through our production. Once shipped, you will receive tracking number to track your order till it reaches your address.

How to contact you after order been placed?

You can contact us by phone, email or online chat. If we cannot connect with you on phone or chat, we will get in touch with you asap by email.

How to modify or cancel my order?

After an order is placed with us, we cannot guarantee changes once order has gone into production. Please reply to your Order Confirmation Email or contact us as soon as possible and we’ll see whether a change is still possible.

Please include the following in your request:

(1) Order Number
(2) The change requested

We will do our best to accommodate your request.

What do I do with defective or missing products?

Please check each item’s ‘Shipping & Policy” tab to see item specific return policy and how defective items are handled.

What is your return policy?

Please check each item’s ‘Shipping & Policy” tab to see item specific return policy.

How to check status of a return?

It can take up to 14 business days for our team to process your refund after we receive your return. If you haven’t heard back from us within this period of time, please contact us and we will be happy to look into your refund.

General Topics

How do I review the products I purchased?

Login to your account and click the product from your order receipt. Visit ‘reviews’ tab to post your review. You can also leave a photo review.

Do you offer Wholesale?

Sorry, we do not offer wholesale pricing.

Do you offer corporate personalized items?

We love helping our corporate clients. We specialize in delivering personalized items for large-scale events.

Place your order online Or contact us with your requirements. We will do our best to find anything and everything you want personalized at the best price in the market

What is your privacy policy?

We are committed to protecting your privacy and use your information responsibly. Any personal information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.

Our entire site uses the industry’s highest secure server (SSL) certified encryption to encrypt all of your personal information. This prevents the loss, misuse and alteration of your information when your it is transmitted to us online and once it is in our records.

We also use Cookies to transfer your shopping experience on our site, to your computer’s hard drive through your Web browser. They make it possible for us to store contents of your shopping box until you are ready to check out. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

By using our web site or purchasing a product from us, you agree to this collection and use of your information.

How secure is your site?

Our entire site uses the industry’s highest secure server (SSL) certified encryption to encrypt all of your personal information. This prevents the loss, misuse and alteration of your information when it is transmitted to us online and once it is in our records.

How do you use my personal information?

Your information we collect through our website is used solely to process your order. Your shipping and contact information is used to send your order to you. Your contact information is also used to get in touch with you, if we have to discuss about your order to fulfill it.

Your credit card information is not stored. We will not be able to bill your card for additional payment. You can place a new order Or we will send an invoice for additional payment.

Do you have an affiliate program?

We will be launching an exciting affiliate program in the future. Stay tuned!!!