Gold Burgundy Floral 11 Oz. Coffee Mugs

How to Customize Coffee Mugs

Submit order as shown below:

• Monogram – Pick from Options
• Name / Text – Max 15 characters (including spaces)
• 2nd Side Print – Pick from 2nd Side Print Chart
• Custom Text – Max 60 characters (including spaces)
• Add item to cart and repeat for remaining mugs you want to order

Important Note:

Adding more Characters in “Custom Text” box will make font size smaller to accommodate your text in print area

Example:

To order 2 Mugs with Custom Text, submit order as shown below:

• Monogram – A
• Name / Text – Amanda
• 2nd Side Print – Custom Text
• Custom Text – Would You Do The Honor Of Being My Bridesmaid?
• Add To Cart and Return To Product Page
• Monogram – B
• Name / Text – Brittany
• 2nd Side Print – Custom Text
• Custom Text – You Rock And My Go To Gal

Contact us if you need help with submitting your order.

Our Guarantees

Below are the guarantees we offer so you can order from us with peace of mind knowing that you are getting what you ordered at the Best Price online.

100% Satisfaction Guarantee

Your order is backed with our 100% Satisfaction Guarantee so that you can be confident of getting an excellent product and great customer service you deserve, when placing your order with us. Should a problem arise, we will work with you to rectify the problem with your order. Please check this product’s “Shipping & Policies” for more details.

100% On Time Delivery

Your order will be shipped out based on ship date displayed in product page, by the fastest shipping method available based on shipping fees paid in order.

If a deadline is submitted in ‘notes’ box that appears in 2nd page of checkout Or conveyed to us after order has been placed, we will do our best to meet that deadline based on shipping fees paid in order.

100% Secure Shopping

Our entire site uses the industry’s highest secure server (SSL) certified encryption to encrypt all of your personal information. This prevents the loss, misuse and alteration of your information when it is transmitted to us online and once it is in our records. We Do Not store your payment information.

We Do Not share or sell your information with any third party agencies or companies for any marketing purpose. Your information is Only used to process and deliver your order Or to contact you in case there’s a problem that needs to be discussed with you about your order.

100% Lowest Price Guarantee

If you find a lower price for an identical product online then Contact us with the website link where we can verify the lower price along with your Order Number (if you have one) and we will Beat that price.

Please check below for “Price Match Requirements”, before submitting your request.

Price Match Requirements

We will only price match with online website prices – not with offline prices. The product must be in stock and be identical in terms of product quality, color, packaging, etc. The price must be current. Liquidation prices, clearance prices, going out of business prices, auction sale prices, first time customer coupons or one time use coupons cannot be used to request a price match.

The product’s shipping and handling charges, sales tax, set-up fees and other miscellaneous fees will be taken into account. Our best price match offer cannot be combined with any coupon or discounts we offer. We reserve the right to decline any price match request under our own discretion.

Shipping & Return Policies

This item cannot be returned for a refund. Please read below for detailed policies.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returning Personalized Products

Personalized products mentioned in it’s listing will be repaired or replaced for manufacturing defects only, they CANNOT BE RETURNED.

• Because this product is personalized, unless they arrive damaged or defective, we can’t accept returns for this product.
• We don’t accept exchanges or cancellations for these items.
• please contact us if you have any problems with these products in your order.

Replacing Defective Personalized products

We do our best to pack items properly for safe delivery. In the event of damaged pieces due to shipping, please follow steps below:

• Please provide us proof of damage within 14 days of delivery.
• We will send replacement pieces or issue refund based on your request.
• We will send replacement pieces for FREE.
• Replacement pieces will ONLY be shipped by regular mail (not by any expedited shipping methods).

Returning Non-Personalized products

We accept returns for non-personalized products.

• Contact us within 14 days of delivery.
• Ship items back to us within 21 days of delivery.
• Buyer will have to pay return shipping cost. So please make sure you read product description to make sure the product is what you want.
• If the labels or tags come unattached to products then you can return the product to get a refund for the value of the product (minus the cost of labels / tags and shipping cost).
• Products have to be returned in it’s original condition and packaging to get refund.
• Shipping cost paid in order will not be refunded.

Replacing Defective Non-Personalized products

We do our best to pack items properly for safe delivery. In the event of damaged pieces due to shipping, please follow steps below:

• Please provide us proof of damage within 14 days of delivery.
• We will send replacement pieces or issue refund based on your request.
• We will send replacement pieces for FREE.
• Replacement pieces will ONLY be shipped by regular mail (not by any expedited shipping methods).

Rush Delivery

Please contact us for information on our rush processing and rush delivery options. You can also select rush production shipping upgrade (if available for your product) during the check out process.

Undelivered or Shipped to Wrong Address

All orders will be shipped to shipping address submitted in order or to new address sent to us before order has been shipped out. If address is not deliverable and order is returned to us then customer will be responsible for the cost of re-shipping the items. This shipping cost must be paid before the items will be re-shipped.

If order is delivered to shipping address in order and it’s a wrong address, a refund or free replacement set will not be offered.